Privacy Policy

1. Who we are

This Privacy Policy applies to EcoLogic Solutions LLC — a New York limited liability company with its principal office at 176 Central Ave Suite 9, Farmingdale, NY 11735 — operating under the trade name Bag Story LLC (also written as "Bag Story" or "BagStory"). EcoLogic Solutions LLC and Bag Story LLC are the same company: "Bag Story" is the trade name under which EcoLogic Solutions LLC markets, ships, and texts customers about its non-woven-bag products.

Throughout this Privacy Policy, the terms "EcoLogic Solutions," "Bag Story," "Bag Story LLC," "BagStory," "we," "us," and "our" all refer to EcoLogic Solutions LLC (d/b/a Bag Story LLC).

• Legal entity: EcoLogic Solutions LLC
• Trade name / DBA: Bag Story LLC
• Principal office: 176 Central Ave Suite 9, Farmingdale, NY 11735, United States
• Customer contact email: contact@ecologicsolutions.nyc
• Customer contact phone: +1 (516) 360-9888

2. Scope of this policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit ecologicsolutions.nyc, request a quote, place an order, exchange text messages with us, or otherwise interact with EcoLogic Solutions LLC and its Bag Story LLC brand. It applies to all channels we operate under either name, including our websites, email, phone calls, and SMS / MMS (text) messaging programs.

By using our website or providing us with your personal information, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit your information.

3. Information we collect

We collect the following categories of personal information, and only when you choose to provide it or when it is necessary to fulfil your order:

3.1 Information you provide directly

• Contact details: name, email address, phone number (including mobile number if you opt in to SMS), business or company name.
• Shipping and billing addresses required to fulfil an order.
• Order details and preferences: products requested, quantities, custom-print specifications, delivery timing.
• Payment information: when you submit an order, our payment processor collects card / bank details directly. We do not store full card numbers on our servers.
• Correspondence: the content of emails, quote-request forms, SMS / MMS messages, and phone conversations with our team.

3.2 Information collected automatically

• Technical data: IP address, browser type and version, device type, operating system, referring URL.
• Usage data: pages viewed, time on site, click paths, and similar analytics.
• Cookies and similar technologies: see section 10 below.

3.3 Information from third parties

• Payment processors: transaction confirmations, fraud-screening results.
• Shipping carriers: delivery status and tracking events.
• SMS gateway provider (Zoom Phone / registered under Bag Story LLC for 10DLC): message-delivery receipts, opt-in and opt-out timestamps, and carrier diagnostics.

4. How we use your information

We use your personal information for the following purposes, each tied to a legitimate business need:

• Fulfil orders and quotes: process, ship, and confirm orders; respond to quote requests; invoice and collect payment.
• Communicate with you about your order: by email, phone, or SMS (where you have opted in) — e.g., order confirmations, shipping notifications, delivery ETAs, payment receipts.
• Provide customer support: troubleshoot issues, answer questions, and handle returns.
• Send marketing communications: only where you have opted in separately from transactional contact. You can unsubscribe at any time (see section 9).
• Improve our website and services: analyse usage to make our site and products better.
• Comply with legal obligations: tax, accounting, record-keeping, and responding to lawful requests from authorities.
• Prevent fraud and abuse: protect our customers, our business, and our partners.

5. How we share your information

We do not sell or rent your personal information to anyone. We share limited information only with trusted service providers who help us operate our business, and only to the extent necessary for them to perform their service. Categories of recipients include:

• Payment processors — to charge your card / bank account.
• Shipping carriers — to deliver your order.
• Email and SMS service providers (including Zoom Phone as our 10DLC SMS gateway, registered under the Bag Story LLC brand) — to deliver messages you have requested or opted in to receive.
• IT and hosting providers — to run our website and internal systems securely.
• Professional advisors — accountants, auditors, lawyers, bound by confidentiality.
• Authorities — when required by law, court order, or to protect our rights, safety, or property.

Every service provider is contractually required to handle your information securely, use it only for the services we request, and delete it when the service ends or as required by law.

Mobile and SMS data — special protection. No mobile information — including phone numbers, SMS opt-in consent, and any text-message content originated by you — will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. The sharing of opt-in consent data with third parties is prohibited. All other categories of information sharing exclude text-messaging originator opt-in data and consent; that information will not be shared with any third parties or affiliates under any circumstances.

7. Data security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include encryption in transit (TLS/HTTPS), access controls on internal systems, and regular reviews of our security practices.

No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If we become aware of a security incident affecting your information, we will notify you as required by applicable law.

8. Data retention

We retain personal information only as long as necessary for the purpose for which it was collected, including to fulfil any legal, accounting, or reporting requirements. Specifically:

• Order and invoice records: retained for at least 7 years to comply with tax and accounting requirements.
• Customer-service correspondence: retained for up to 3 years after our last interaction.
• SMS opt-in and opt-out records: retained for as long as required by The Campaign Registry, the U.S. mobile carriers, and applicable law — generally no less than 4 years after the last message, to prove that consent was properly obtained and honoured.
• Website analytics: retained in aggregate form only; personally identifying data is deleted or anonymised within 26 months.

9. Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to correct information you believe is inaccurate.
• Deletion: ask us to delete your personal information, subject to legal retention requirements (e.g., tax records).
• Opt out of marketing: unsubscribe from marketing emails using the link in any marketing email, or reply STOP to any marketing SMS.
• Withdraw consent: where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, email contact@ecologicsolutions.nyc or call us at +1 (516) 360-9888. We may ask you to verify your identity before acting on your request. We will respond within 30 days, or sooner where required by law.

10. Cookies and tracking

We use cookies and similar technologies — small text files placed on your device — to operate our website, remember your preferences, analyse site usage, and, where you consent, deliver personalised content.

Types of cookies we use:

• Strictly necessary: required for the site to function (e.g., remembering you are logged into your quote in progress). You cannot refuse these without breaking the site.
• Analytics: help us understand which pages are popular and where we can improve.

You can control cookies through your browser settings — for example, blocking all cookies, allowing only first-party cookies, or deleting cookies when you close your browser. Most browsers let you set these preferences in their "Privacy" or "Security" section.

11. Children's privacy

Our website and products are intended for businesses and adults (18 and over). We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us at contact@ecologicsolutions.nyc and we will delete it promptly.

12. California residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information, including the right to know what information we collect, the right to request deletion, and the right to opt out of the "sale" of personal information. We do not sell your personal information as that term is defined under the CCPA. To exercise any CCPA rights, email contact@ecologicsolutions.nyc with the subject line "CCPA Request."

13. International users

Our website is operated from the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and where our central database is operated. By using our website or submitting information to us, you consent to the transfer of your information to the United States.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. When we make material changes, we will update the "Effective date" at the top of this page and — where appropriate — notify you by email or by an announcement on our website. We encourage you to review this page periodically.

15. Contact us

If you have questions, concerns, or requests about this Privacy Policy or how we handle your personal information, please contact us: